How to Submit a Request

1. Email system@kacodoner.com with the subject Kaco Data Deletion Request.
2. Include your full name, phone number with country code, email address if used, and whether you are a customer or staff user.
3. Describe the information or account you want deleted. Do not include passwords, PINs, payment-card details, or WhatsApp access codes.
4. Complete any reasonable identity-verification step we send to protect your account from unauthorized deletion.

What Happens Next

After verifying the request, we will delete or de-identify eligible information from active Kaco systems and confirm the outcome. We may retain limited records where required for tax, accounting, fraud prevention, security, dispute resolution, or other legal obligations.

Deletion from Kaco systems does not delete copies of messages already delivered to another WhatsApp user or information independently retained by Meta, WhatsApp, payment providers, or other third parties under their own policies. Backup copies may remain until the normal backup cycle replaces them.

Marketing Opt-Out

If you only want to stop promotional WhatsApp messages, reply STOP to the conversation. You do not need to delete your account to opt out of marketing.

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